At Elementasindia, customer satisfaction is our priority. We take great care in offering premium-quality natural gemstones and ensuring they are securely packaged before shipment. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

• You receive a damaged product.
• You receive the wrong product.
• The product delivered is different from what you ordered.

To be eligible for a return, you must notify us within 48 hours of receiving your order.

The product must be:

• Unused and in its original condition.
• Returned with the original packaging.
• Accompanied by any certificates, invoices, or accessories provided with the order.

2. Non-Returnable Items

For quality and authenticity reasons, the following items cannot be returned:

• Products that have been used or worn.
• Customized or made-to-order gemstones.
• Gemstones that have been mounted or altered after delivery.
• Products damaged due to improper handling after delivery.
• Orders returned without the original certificate (if provided).

3. How to Request a Return

To initiate a return, please contact our customer support team with the following details:

• Order Number
• Full Name
• Contact Number
• Reason for the return
• Clear photos or videos of the product and packaging (if damaged or incorrect)

Once your request is reviewed, our team will guide you through the return process.

4. Refund Policy

After we receive and inspect the returned product, we will notify you of the status of your refund.

If your return is approved:

• The refund will be processed to your original payment method.
• Refunds are typically completed within 7–10 business days, depending on your bank or payment provider.

Please note that shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges only in the following situations:

• You received the wrong product.
• The product was damaged during transit.
• You received a defective item.

Exchange requests must be made within 48 hours of delivery.

Replacement products are subject to availability.

6. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

• Your Order Number
• Photos of the product
• Photos of the outer packaging
• A brief description of the issue

Our team will investigate the matter and provide an appropriate resolution as quickly as possible.

7. Cancellation Policy

Orders may be cancelled before they have been shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may refer to this Return & Refund Policy if the product meets the return eligibility criteria.

8. Return Shipping

If the return is approved due to our mistake (such as a damaged, defective, or incorrect product), we will provide instructions regarding the return shipment.

For returns that do not result from our error, the customer may be responsible for the return shipping costs, where applicable.

9. Inspection of Returned Products

All returned products undergo a quality inspection after they are received.

Elementasindia reserves the right to reject return or refund requests if the product:

• Shows signs of use or damage after delivery.
• Is returned without its original packaging.
• Is missing the authenticity certificate or included accessories.
• Does not meet the eligibility conditions outlined in this policy.

10. Refund Processing Time

Once your refund has been approved:

• Refunds are generally processed within 7–10 business days.
• Processing times may vary depending on your bank, credit card issuer, or payment service provider.

If you have not received your refund after this period, please contact your bank or payment provider before reaching out to us.

11. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us.

Elementasindia

📧 Email: info@elementasindia.com (Update if different)

📞 Phone: +91 9711721172

📍 Address:
135, RU Block,
Pitampura, Delhi – 110034, India