At Elementasindia, we are committed to delivering your natural gemstones safely and efficiently. This Shipping Policy outlines our shipping process, estimated delivery times, and other important information related to the shipment of your orders.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it.

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Coverage

We currently deliver across India.

For international shipping inquiries, please contact our customer support team before placing your order.

3. Estimated Delivery Time

Delivery times may vary depending on your location and the courier service.

Estimated Delivery:

• Delhi NCR: 1–3 Business Days
• Metro Cities: 3–5 Business Days
• Other Locations in India: 5–7 Business Days

Please note that these are estimated delivery timelines and may vary due to unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment.

From time to time, Elementasindia may offer free shipping on selected products or promotional orders.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation via email or SMS containing your tracking details.

You can use the tracking number to monitor your shipment through the courier partner’s website.

6. Packaging

Every gemstone is carefully packed using secure and protective packaging to ensure it reaches you in excellent condition.

Our packaging is designed to protect your order during transit while maintaining the premium presentation of our products.

7. Delivery Delays

Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Natural disasters
• Courier service delays
• Government restrictions
• Remote delivery locations

We appreciate your patience and understanding in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Elementasindia will not be responsible for delays or failed deliveries resulting from:

• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Incomplete delivery details

If you notice an error after placing your order, please contact us immediately.

9. Failed Delivery Attempts

If the courier partner is unable to deliver your package after multiple delivery attempts due to customer unavailability or incorrect information, the order may be returned to us.

Additional shipping charges may apply for reshipping the order.

10. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

• Your Order Number
• Photos of the damaged package or product (if applicable)
• A brief description of the issue

Our team will investigate the matter and assist you with a suitable resolution.

11. Delivery Acceptance

Please inspect your package upon delivery.

If you notice any visible damage to the outer packaging, we recommend mentioning it to the delivery representative and contacting us immediately.

12. Contact Us

If you have any questions regarding our Shipping Policy or your order, please contact us.

Elementasindia

📧 Email: info@elementasindia.com (Update if different)

📞 Phone: +91 9711721172

📍 Address:
135, RU Block,
Pitampura, Delhi – 110034, India